Terms & Conditions

• All prices are in Australian Dollars.
• Currently we only accept VISA and MASTERCARD payments. For other payment options, please call during office hours.

• All credit card details are processed through a secure payment gateway provided by SecurePay with SSL encryption by Thawte.

• The Anxiety Disorders Association of Victoria Inc. (ADAVIC) is an incorporated, tax exempt charitable entity. A.B.N. 70 607 186 815.
• Typically G.S.T. is not applied to goods purchased from ADAVIC. Goods which are sourced from a third-party (such as Bev Aisbett's 'IT KIT') and sold through ADAVIC, may attract G.S.T. This will be indicated on the product page.
  

• Shipping is via Australia Post.
• Currently, we ship to all States and Territories within Australia.
  

• For privacy reasons, some customers prefer not to have their packages labeled as sent by ADAVIC. If you wish for your package to be discreetly marked, you can select this option during the order process.

• We will store your order details (including payment details) in a secure manner
• We will respect your request for discreet shipping
• We will NOT disclose, sell or trade any collected information to any third parties other than those used to verify the order, such as banks or credit card institutions
• We will NOT use your details or contact addresses for sending unsolicited mail or emails (SPAM)

Returns & Refunds:

• Lectures: No refunds are available for Lecture or Information Session Bookings.
• Workshops & Programs: Credit or Partial refunds may be available, dependent on circumstances
• Books & CDs: Returns will not be accepted unless due to damage during shipping

  Damaged Goods:

• We take care to make sure that your goods are packaged safely for delivery. Please contact us if you wish to report damage to your purchased products.